Shipping policy

Last updated: 19 September 2026

This shipping policy applies to orders placed on sonagrocery.co.uk, which is operated by Sona Retail Limited, trading as Sona Grocery ("Sona", "we", "us"), company number 12463997, registered office: Unit 3b Clearwater Industrial Estate, Ettingshall Road, Wolverhampton, England, WV2 2JP. It should be read together with our Terms of Service and Return and Refund Policy.

1. Where we deliver

We deliver to addresses in the United Kingdom. Some areas, such as the Scottish Highlands, islands and Northern Ireland, may take longer or cost more, and may not be available for every product. Delivery availability for your address is shown at checkout.

2. Delivery costs

We offer free delivery on orders over £45. For orders below this amount, delivery costs and the available delivery options are calculated and shown at checkout before you pay. Delivery charges may vary by location and order weight.

3. Dispatch and delivery times

Estimated delivery times are shown at checkout. These are estimates only and are not guaranteed, as delivery is carried out by third-party carriers and can be affected by factors outside our control, such as weather, high demand and carrier delays. We will not be responsible for delays caused by the carrier or by events outside our reasonable control, but if your order is late please contact us and we will look into it.

Orders are dispatched on working days (Monday to Friday, excluding UK bank holidays). Orders received on a weekend or bank holiday are processed on the next working day.

4. Tracking

Where the carrier provides tracking, we will send you tracking information by email once your order has been dispatched.

5. Delivery address and failed deliveries

Please make sure your delivery address and contact details are correct when you place your order. We cannot be responsible for orders delivered to an incorrect address supplied by you. If a delivery fails because the address is wrong or incomplete, or because no one is available to receive it, the carrier may return the parcel to us or attempt redelivery. We may charge you for the cost of redelivery, or we may cancel the order and refund the goods less the delivery costs we have incurred.

6. Leaving your order in a safe place

If you ask the carrier to leave your order in a safe place or with a neighbour, it is delivered at your own risk once left. Please arrange for your order to be received promptly, especially in hot weather, as food products should not be left outside for long periods.

7. Damaged or missing items

Please check your order when it arrives. If an item is damaged, missing or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and the packaging, as set out in our Return and Refund Policy. If your parcel has not arrived by the expected delivery date, please contact us and we will investigate with the carrier.

8. Risk and ownership

The goods are at your risk from the time they are delivered to you. Ownership of the goods passes to you when we have received full payment for them.

9. Your legal rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

10. Contact us

If you have any questions about delivery, please email us at info@sonafoods.co.uk or use our contact form.