Refund policy

Let me get you the right guidance on setting up store policies!

Here's how to set up your four store policies using Shopify's templates — with one important heads-up:

For Refund/Return, Privacy, and Terms of Service — the "Insert template" button is available. Here's how:

  1. Go to Settings > Policies (I can navigate you there)
  2. Tap each policy field (Return & refund, Privacy policy, Terms of service)
  3. Tap "Insert template" to generate the default wording
  4. Customise it for your grocery business — e.g. noting that perishable items may have different return rules, your UK/EU shipping regions, etc.
  5. Tap Save — policies are automatically linked in your checkout footer

For Shipping policy — the "Insert template" button is not available for this one (that's expected Shopify behaviour, not a bug). You'll need to write or paste your own. I can draft some shipping policy wording for you tailored to Sona Grocery's UK + EU + international shipping.

After saving, also add policies to your footer menu so they appear in search results and on your storefront — not just at checkout.

Would you like me to:

Great choice! Here's a draft shipping policy tailored for Sona Grocery — please review and let me know if anything needs adjusting before you paste it in:

Shipping Policy

Last updated: September 2026

Domestic Shipping (UK) We aim to dispatch all orders within 1–2 business days of receiving payment. Standard delivery within the UK typically takes 2–4 business days. Express delivery options may be available at checkout.

EU & International Shipping We ship to EU countries and selected international destinations. Delivery times vary by destination — EU orders typically arrive within 5–10 business days, and other international orders within 7–14 business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Perishable & Fresh Products Some of our grocery products are perishable. We take care to package perishable items appropriately, but we recommend ensuring someone is available to receive your delivery. We cannot accept responsibility for perishable goods that are undeliverable due to an incorrect address or missed delivery attempts.

Shipping Costs Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Free shipping may be available on qualifying orders — check our current promotions at checkout.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Problems with Delivery If your order has not arrived within the expected timeframe, please contact us at [your contact email] and we will investigate with the carrier.